Privacy Policy

E L I S H A

She Just Knows.

elishaatelier.com

PRIVACY POLICY

Effective Date: 2024 | Last Updated: 2024

At Elisha your privacy is not just a legal obligation — it is a responsibility we take personally. We collect only what we need. We protect what we collect. We never sell what you share with us. This policy explains exactly what information we collect, why we collect it, how we use it, and how we protect it.

Please read this policy carefully. By using our website or placing an order with us you agree to the practices described here.

1. WHO WE ARE

Elisha is a luxury modest fashion brand based in India offering premium coord sets, kurtis, suits and dresses for women worldwide.

If you have any questions about this Privacy Policy or how we handle your data please contact us at the details above.

2. INFORMATION WE COLLECT

We collect information in the following ways:

2.1 Information You Give Us Directly

When you visit our website, create an account, place an order, or contact us we may collect:

  • Full name
  • Email address
  • Phone number and WhatsApp number
  • Delivery address and billing address
  • Payment information — processed securely through third party payment gateways. We do not store your card or banking details directly
  • Order history and preferences
  • Communications you send us via email, WhatsApp, or contact forms
  • Sizing preferences and consultation details

2.2 Information Collected Automatically

When you visit elishaatelier.com we automatically collect certain technical information including:

  • IP address and approximate location
  • Browser type and version
  • Device type — mobile, tablet, desktop
  • Pages visited and time spent on each page
  • Referring website — how you found us
  • Clicks and interactions on our website
  • Shopping cart activity

This information is collected through cookies and similar tracking technologies. Please see Section 8 for our full Cookie Policy.

2.3 Information From Third Parties

We may receive information about you from:

  • Payment gateways such as Razorpay, PayU, or Stripe when you complete a transaction
  • Courier partners when processing your delivery
  • Social media platforms if you interact with our Instagram or Facebook pages
  • Google Analytics for website performance data

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To Process Your Orders

  • Confirming and processing your purchases
  • Arranging delivery and providing tracking information
  • Sending order confirmation and dispatch emails
  • Handling returns, exchanges, and refunds

To Communicate With You

  • Responding to your enquiries via email or WhatsApp
  • Sending order updates and delivery notifications
  • Providing personalised sizing consultations
  • Notifying you of changes to your order or our policies

To Improve Your Experience

  • Personalising your shopping experience
  • Remembering your preferences and saved addresses
  • Showing you products relevant to your interests
  • Improving our website based on how you use it

To Send Marketing Communications

  • Sending newsletters about new arrivals and collections
  • Informing you of exclusive offers and promotions
  • Sharing Elisha news and updates

You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly. Opting out of marketing will not affect transactional emails related to your orders.

To Comply With Legal Obligations

  • Maintaining records as required by Indian tax and business law
  • Responding to legal requests from authorities when required
  • Preventing fraud and unauthorized transactions
  • Protecting the rights and safety of Elisha and our customers

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to any third party. We share your information only in the following limited circumstances:

Courier & Delivery Partners Your name, address, and phone number are shared with our courier partners — including Shiprocket, Delhivery, and BlueDart — solely for the purpose of delivering your order.

Payment Processors Your payment information is processed by secure third party payment gateways. These providers have their own privacy policies and security measures. We recommend reviewing their policies separately.

Technology Partners We use trusted technology platforms to operate our business including:

  • Shopify — our ecommerce platform
  • Google Analytics — website analytics
  • Instafeed or similar — Instagram feed display
  • Email marketing platforms — for newsletters

These partners access your data only as necessary to provide their services and are contractually obligated to protect it.

Legal Requirements We may disclose your information if required to do so by law or in response to a valid legal request from government authorities or law enforcement agencies.

Business Transfers In the unlikely event that Elisha is acquired, merged, or sold your personal information may be transferred as part of that transaction. You will be notified of any such change via email or a prominent notice on our website.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Maintain your account and order history
  • Comply with legal and tax obligations — typically 7 years under Indian law
  • Resolve disputes and enforce our agreements
  • Improve our products and services

When your data is no longer needed we securely delete or anonymize it.

If you wish to delete your account or request that we delete your personal data please contact us at elisha.clothingindia@gmail.com. Please note that some information may need to be retained for legal compliance even after account deletion.

6. YOUR RIGHTS

You have the following rights regarding your personal information:

Right to Access You may request a copy of the personal information we hold about you at any time.

Right to Correction You may request that we correct any inaccurate or incomplete information we hold about you.

Right to Deletion You may request that we delete your personal information subject to any legal obligations that require us to retain certain records.

Right to Opt Out You may opt out of marketing communications at any time. This will not affect transactional communications related to your orders.

Right to Data Portability You may request that we provide your personal data in a commonly used electronic format.

Right to Complain If you believe we have handled your data incorrectly you have the right to raise a complaint with the relevant data protection authority in your country.

To exercise any of these rights please contact us at:

We will respond to all requests within 30 days.

7. DATA SECURITY

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it including:

  • SSL encryption on our website — the padlock in your browser confirms this
  • Secure payment processing through PCI DSS compliant payment gateways
  • Limited access to personal data — only team members who need it to do their job can access it
  • Regular review of our data collection and storage practices
  • Secure deletion of data when it is no longer needed

However please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information we cannot guarantee its absolute security. If you believe your data has been compromised please contact us immediately.

8. COOKIES POLICY

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

Types of Cookies We Use:

Essential Cookies Required for the website to function. These include shopping cart cookies, login session cookies, and security cookies. These cannot be disabled.

Analytics Cookies Help us understand how visitors use our website — which pages are most popular, how long visitors stay, and where they come from. We use Google Analytics for this purpose.

Marketing Cookies Used to show you relevant advertisements and track the effectiveness of our marketing campaigns. These may include cookies from Meta — Facebook and Instagram — and Google.

Preference Cookies Remember your settings and preferences such as your language, currency, and saved addresses.

Managing Cookies You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies and how to manage them visit www.allaboutcookies.org.

9. THIRD PARTY LINKS

Our website may contain links to third party websites including our social media pages on Instagram and Facebook. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

10. CHILDREN'S PRIVACY

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child please contact us immediately and we will delete it promptly.

11. INTERNATIONAL DATA TRANSFERS

Elisha is based in India. If you are accessing our website from outside India please be aware that your information may be transferred to, stored, and processed in India where our servers are located. By using our website you consent to this transfer.

We ensure that any international transfers of personal data are conducted in compliance with applicable data protection laws and with appropriate safeguards in place.

12. WHATSAPP COMMUNICATIONS

When you contact us via WhatsApp at +91 74550 01308 please note:

  • Conversations are kept confidential and used only to assist you
  • We do not share your WhatsApp messages or contact details with third parties
  • We may occasionally send you order updates or collection announcements via WhatsApp if you have opted in
  • You may opt out of WhatsApp marketing at any time by messaging STOP to our number

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes we will:

  • Update the Last Updated date at the top of this page
  • Notify you by email if the changes are material
  • Post a notice on our website homepage

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

14. GRIEVANCE OFFICER

In accordance with the Information Technology Act 2000 and the rules made thereunder the name and contact details of our Grievance Officer are:

  • Name: Elisha Customer Care Team
  • Email: elisha.clothingindia@gmail.com
  • WhatsApp: +91 74550 01308
  • Response Time: Within 30 days of receiving your complaint

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information please contact us:

Your trust means everything to us. We promise to always handle your information with the same care and respect that goes into every Elisha garment. Quietly. Completely. Without compromise.

E L I S H A — She Just Knows.